Go to Hell Purolator Courier
Just to review, I have already posted about an infuriating encounter with Purolator Courier. So, just to prove that this was not an isolated incident, I can tell you about a recent event.
Because I choose a different MacBook configuration from the standard, I had to order via the online Apple Canada Store. You know what this means: couriers. I purchased two pieces of equipment, which means, they are sending two packages via two separate couriers: the much-hated Purolator and the much-hated UPS. Does that make any sense? So, here's the rundown:
Monday: Note left on my door saying delivery was attempted and informing me that I had to pick up my package up at 800 Kipling Avenue, which is miles and miles from where I live.
Monday: I call and insist on a redelivery. I scheduled that and got a confirmation number, after being transferred to someone who knew what they were doing. In truth, I had this nagging feeling that the package would never arrive, given my history with Purolator.
Wednesday was a holiday in Canada, so it was scheduled for Thursday.
Thursday: part way through Thursday morning, I decide to track my package. Guess what? It is waiting for pick-up at the depot at 800 Kipling Avenue, which is miles and miles from my house. It never made it back on a truck.
The dude on the phone was absolutely no help. All he could say was that the package would not be delivered today. Again, I ask, how can Purolator call itself a courier company? They don't really deliver anything, do they? They make one lame attempt and then make the people waiting do all of the work. Purolator is useless. And, if you don't believe me, just Google "Purolator sucks" and see what comes up.