Go to Hell Purolator Courier
Just to review, I have already posted about an infuriating encounter with Purolator Courier. So, just to prove that this was not an isolated incident, I can tell you about a recent event.
Because I choose a different MacBook configuration from the standard, I had to order via the online Apple Canada Store. You know what this means: couriers. I purchased two pieces of equipment, which means, they are sending two packages via two separate couriers: the much-hated Purolator and the much-hated UPS. Does that make any sense? So, here's the rundown:
Monday: Note left on my door saying delivery was attempted and informing me that I had to pick up my package up at 800 Kipling Avenue, which is miles and miles from where I live.
Monday: I call and insist on a redelivery. I scheduled that and got a confirmation number, after being transferred to someone who knew what they were doing. In truth, I had this nagging feeling that the package would never arrive, given my history with Purolator.
Wednesday was a holiday in Canada, so it was scheduled for Thursday.
Thursday: part way through Thursday morning, I decide to track my package. Guess what? It is waiting for pick-up at the depot at 800 Kipling Avenue, which is miles and miles from my house. It never made it back on a truck.
The dude on the phone was absolutely no help. All he could say was that the package would not be delivered today. Again, I ask, how can Purolator call itself a courier company? They don't really deliver anything, do they? They make one lame attempt and then make the people waiting do all of the work. Purolator is useless. And, if you don't believe me, just Google "Purolator sucks" and see what comes up.
Showing posts with label purolator. Show all posts
Showing posts with label purolator. Show all posts
Thursday, July 02, 2009
Wednesday, November 19, 2008
I Hate all Couriers
I am fairly sure I will never purchase another piece of equipment from Dell unless it severs all ties with Purolator Courier. Purolator is a disaster. The last time I ordered equipment, I dutifully followed the package's progress on the Purolator web site, taking note of the expected arrival date. I arranged to stay home from work, so that I could take possession of said package and avoid an inconvenient trip to the depot.
Suddenly, the status of my package changed from in transit to returned to depot, or some such status that meant I was not at home when the driver arrived! The blasted courier wo/man did not come to the house and, on top of that, left no note! I called, and was able to arrange delivery for the next day. I took another day off work and guess what? The same thing happened. No courier showed up and the status indicated that the package was once again en route to the depot. I sent a very angry email, 'cause it was impossible to get through to the bonehead on the phone.
How can a company call itself a courier if they fail to even attempt delivery? What's the point of sending something by courier if one has to travel to the depot (usually located in suburbia) to retrieve the package? Why can't they deliver packages to residential addresses during evenings and weekends?
This week, I was expecting a package from UPS, that strange courier that likes to call itself "brown", like shit. Brown is not such an impressive business colour, even if it has been the New Black for years. I worked for this company for part of one summer, by the way. So, I came home on Monday, and saw a note stuck to my door. None of the fields that could have been filled in were filled in. All were blank, in other words, except for the comments field.
There was no indication if this was the first, second, or final attempt to deliver. The date of new attempt field was blank. A field at the bottom read: "In your absence the package(s) was left at: Front Door, Back Door, Side Door, Garage, Neighbour, Other. None of these boxes were checked. In the comments space something illegible was scribbled.
I thought that I would need to take a day off work to wait, but there was no indication of when the package would be re-directed, so I called, and waited and waited. I wanted to tell them that the least they could do is indicate that another delivery attempt would be made. After reciting my waybill number, the dude says:
"The package was left at the side door."
"I don't have a side door," says I.
"Are you sure?"
"Quite."
"What about a garage?"
"Nope"
"Porch?"
"I don't have a porch either" UPS dude advised me to look around. I have to say that I was stunned. I only called because I wanted to know when it was going to be delivered. It's lucky that I even called. Now, he told me that the package was left somewhere, and I had no idea where and the note didn't say where.
On my cell phone, I circled the house, looking here and there. For some unknown reason, I looked behind my new City of Toronto garbage bin, and there it was. How bizarre. It could have been there for days, had I not called the idiots. And then, it all made sense. I was finally able to decode what looked like:
"h eft Ai sio/E" I guess that said "left at side."
I am fairly sure I will never purchase another piece of equipment from Dell unless it severs all ties with Purolator Courier. Purolator is a disaster. The last time I ordered equipment, I dutifully followed the package's progress on the Purolator web site, taking note of the expected arrival date. I arranged to stay home from work, so that I could take possession of said package and avoid an inconvenient trip to the depot.
Suddenly, the status of my package changed from in transit to returned to depot, or some such status that meant I was not at home when the driver arrived! The blasted courier wo/man did not come to the house and, on top of that, left no note! I called, and was able to arrange delivery for the next day. I took another day off work and guess what? The same thing happened. No courier showed up and the status indicated that the package was once again en route to the depot. I sent a very angry email, 'cause it was impossible to get through to the bonehead on the phone.
How can a company call itself a courier if they fail to even attempt delivery? What's the point of sending something by courier if one has to travel to the depot (usually located in suburbia) to retrieve the package? Why can't they deliver packages to residential addresses during evenings and weekends?
This week, I was expecting a package from UPS, that strange courier that likes to call itself "brown", like shit. Brown is not such an impressive business colour, even if it has been the New Black for years. I worked for this company for part of one summer, by the way. So, I came home on Monday, and saw a note stuck to my door. None of the fields that could have been filled in were filled in. All were blank, in other words, except for the comments field.
There was no indication if this was the first, second, or final attempt to deliver. The date of new attempt field was blank. A field at the bottom read: "In your absence the package(s) was left at: Front Door, Back Door, Side Door, Garage, Neighbour, Other. None of these boxes were checked. In the comments space something illegible was scribbled.
I thought that I would need to take a day off work to wait, but there was no indication of when the package would be re-directed, so I called, and waited and waited. I wanted to tell them that the least they could do is indicate that another delivery attempt would be made. After reciting my waybill number, the dude says:
"The package was left at the side door."
"I don't have a side door," says I.
"Are you sure?"
"Quite."
"What about a garage?"
"Nope"
"Porch?"
"I don't have a porch either" UPS dude advised me to look around. I have to say that I was stunned. I only called because I wanted to know when it was going to be delivered. It's lucky that I even called. Now, he told me that the package was left somewhere, and I had no idea where and the note didn't say where.
On my cell phone, I circled the house, looking here and there. For some unknown reason, I looked behind my new City of Toronto garbage bin, and there it was. How bizarre. It could have been there for days, had I not called the idiots. And then, it all made sense. I was finally able to decode what looked like:
"h eft Ai sio/E" I guess that said "left at side."
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